Chelsea FC Football Club is committed to the wellbeing and safety of all children and young people who are under the Club's care or utilising the Club's facilities. It is the duty of all adults working at the Club to safeguard the welfare of children and young people by creating an environment that protects them from harm.
The aims of Chelsea FC Football Club's Safeguarding Children Policy are to:
Chelsea FC's full safeguarding policy is available upon request from community.enquiries@chelseafc.com.
For any safeguarding questions, please contact safeguarding@chelseafc.com.
When attending a course with the Chelsea FC Foundation, attendees are required to bring the following items:
If a packed lunch is required (such courses as a Soccer Schools) we recommend that children do not bring any fizzy drinks. In addition, please advised that all Chelsea FC Foundation courses are 'Nut Free' therefore, those attendees who are bringing a packed lunch we ask you to ensure all food items are nut free.
We here at the Chelsea FC Foundation are committed to providing quality coaching and promoting high standards of respect and behaviour from not only staff and players but also parents, carers and spectators.
Football should be enjoyed in a safe, positive environment. Promoting fair play and enjoyment is of paramount importance to us and youth football is about developing physical, technical, tactical and social skills. Winning is not everything.
What we, Chelsea FC Foundation expect to deliver to our customers:
What we, Chelsea FC Foundation expect from our attendees, players, parents, carers and Spectators:
Click here to see our Code of Conduct
1.1. You can book for any number of courses as long as the participant meets the age requirements.
1.2. Spaces on each course are subject to availability.
1.3. Chelsea Foundation reserves the right to withhold bookings at any time.
1.4. The price stated is per course NOT per day. All bookings made must be for the entirety of the course.
1.5. Ad-hoc and single day(s) bookings are available upon request. Please contact the enquiries team. This applies to certain venues only. A surcharge of 10% will be added to ad-hoc and single day(s) bookings.
1.6. The customer must ensure that the attendee is physically fit and able to participate in the sporting activities and the customer accepts all risks that are a result of course participation when booking on to the course
1.7. All bookings are taken on a first come first served basis and full payment is required with booking. The closing time is 24 hours prior to the course commencing or earlier if the course is fully subscribed.
1.8. Payments are taken in pounds sterling. We accept all major Credit or Debit cards. We do not accept Childcare vouchers.
2.1. It is imperative that you inform us of any medical conditions or medication that your son/daughter requires.
2.2. When booking you will be asked if your son/daughter uses an Epi-pen. If you select 'Yes' you MUST bring along a signed letter on the first day of the course. Failure to do so will result in your child not being able to attend. The letter to sign will be sent as an attachment along with you booking confirmation. A copy of this letter can also be found HERE
3.1. Once your booking is complete, a confirmation page will load on your screen informing you that you have a space on the course. This page is printable. You will receive your booking confirmation by email so please ensure you provide a valid email address when booking.
3.2. If the confirmation screen does not load or you do not receive your confirmation email, please contact us immediately to confirm that your booking has been received.
(If you do not receive confirmation it is unlikely that your booking has been successful so please contact us to avoid disappointment.)
4.1. The customer may cancel their booking and receive the bookings equivalent value in a credit voucher, providing the cancellation request is made 3 working days prior to the course commencing.
4.2. The customer may cancel their booking within 24 hours of the booking being accepted and receive a full refund, except when the booking is made less than 3 working days prior to the course commencing.
4.3. Chelsea Foundation reserves the right to cancel a course at any time. In this instance you will be notified at least 48 hours before the course commences and a full refund will be given.
4.4. In the event of illness or injury where 2 or more days are missed, we will issue you with a credit note which is redeemable against any Chelsea Soccer School. A medical certificate may be required and you will need to contact us prior to or during the course. Failure to do so will result in a credit note not being issued.
4.5. We reserve the right to remove any child from the course.
This document describes the information we collect from and about you and your children in connection with our UK Chelsea Soccer Schools programme. It also explains your rights and how to contact us if you have any questions about your Personal Information.
1. About Data Protection Law
Data Protection Law exists to protect and safeguard everybody's personal information and to give individuals rights in relation to their own personal information. In the UK, the main laws dealing with data protection are the General Data Protection Regulation (the GDPR, which applies across the EU) and the Data Protection Act 2018.
2. About us
This notice applies to all personal information which the Chelsea FC Foundation collects in the course of operating its UK Chelsea Soccer Schools programme (www.chelseasoccerschools.co.uk).
3. What Information do we collect?
We collect personal information from you when you provide it to us directly either through the www.chelseasoccerschools.co.uk website or when you and your child attend a Chelsea Soccer Schools event. This information may include:
We may combine the information collected in connection with the Chelsea Soccer Schools programme with information we collect from you elsewhere, for the purposes of better understanding our customers and fans and to improve our marketing, as well as for security purposes.
4. How do we use Personal Information?
Generally speaking, we will use your and your child's personal information for the following purposes:
We rely on the following legal bases, under data protection law, to process your Personal Information:
5. How do I unsubscribe from Marketing?
If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us via any of the methods given at the in the 'Contact us' section at the end of this Policy, or by using the 'unsubscribe' mechanism in the promotional message or updating your contact preferences in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. ticket confirmations, and information about your legal rights). Once you unsubscribe, you may continue to receive marketing messages for a few days while we action your unsubscribe request.
6. Who do we share this Personal Information with?
We share Personal Information with third parties in the following circumstances:
7. Where is your Personal Information stored, and how long is it kept?
Our servers are located in Europe. However, we use service providers based around the world. Consequently, your Personal Information may be processed in countries outside of Europe, including in countries where the local laws do not provide the same level of data protection as those in Europe. If we transfer Personal Information outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards. These safeguards may include the EU's standard contractual clauses or the EU-US Privacy Shield. Please contact us if you would like more information about these safeguards. We will keep your Personal Information for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us and the nature of the Personal Information. We may also keep a record of correspondence with you (for example if you have made a complaint) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we delete or anonymise the relevant information. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address and/or phone number (as applicable) to ensure we do not send you marketing emails in future.
8. How do we protect information?
We take the security of your Personal Information very seriously. We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your Personal Information. Your Personal Information is contained behind secured networks and is only accessed when necessary. A limited number of people have special access rights to such systems and they are required to keep the information confidential. When you place orders or access your Personal Information, we offer the use of a secure server. All credit/debit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be accessed only as stated above. Whilst we have used our best efforts to ensure the security of your Personal Information, please be aware that we cannot guarantee the security of information transmitted over the internet.
9. Monitoring of Telephone Calls
If you contact us by telephone, we may monitor or record the call for security purposes and to improve the quality of services that we provide to you.
10. Your rights regarding your Personal Information
You have certain rights in respect of your Personal Information, including the right to access, correct, restrict, and request the erasure of your Personal Information, and obtain a copy of it in a machine-readable format. You also have the right to object to your Personal Information being used for certain purposes, including to send you marketing. We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your Personal Information, or if you have any questions or concerns regarding your Personal Information, you should contact us using the details below. You are also entitled to contact the UK Information Commissioner's Office if you have any concerns.
11. Contact us
If you have any queries on any aspect of this notice or wish to exercise any of your rights referred to above, please contact us by email at enquiries@chelseafc.com .