We recognise our duty of care to all vulnerable groups and are committed to ensuring that Chelsea FC is a place that enables everyone to participate in an enjoyable safe and inclusive environment.
Through the application of our policies and procedures we aim to provide a safe environment for those engaging with the Club. This equally applies to the safety and security of those working with and responsible for the activities involving children, young people and adults at risk.
We take our responsibilities for safeguarding and duty of care seriously and recognise that:
The Club complies with government legislation relating to safeguarding vulnerable groups and has comprehensive safeguarding procedures which meet the requirements of the Premier League and FA's Safeguarding Regulations.
If you have a concern of a safeguarding nature please contact the person in charge of the activity who will refer on to the departmental safeguarding officer, or you can contact:
Eva Bari (Head of Safeguarding) - email: safeguarding@chelseafc.com
If you are concerned about the immediate safety or welfare of a child or adult at risk please contact:
The Police - Call 101 (or 999 in an emergency)
The NSPCC - Call 0808 800 5000 (24 hour helpline) or email help@nspcc.org.uk
When attending a course with the Chelsea Football Club Limited, attendees are required to bring the following items:
If a packed lunch is required (such courses as a Soccer Schools) we recommend that children do not bring any fizzy drinks. In addition, please advised that all Chelsea Football Club Limited courses are 'Nut Free' therefore, those attendees who are bringing a packed lunch we ask you to ensure all food items are nut free.
Chelsea FC are committed to providing quality coaching and promoting high standards of respect and behaviour from not only staff and participants but also parents, carers and spectators.
Football should be enjoyed in a safe, positive environment. Promoting fair play and enjoyment is of paramount importance to us, and football is about having fun, developing physical, technical, tactical and social skills. Winning is not everything.
Football is for everyone.
Click here to see our Code of Conduct
These terms are applicable to new customers/bookings from 1 January 2025 and all existing customers from 1 February 2025.
These terms and conditions (the "Terms and Conditions") govern the purchase of football courses operated by the Soccer Schools department of Chelsea Football Club Limited (the "club"). By booking a course (the customer or purchaser, as applicable (the "customer")) or participating in a course (the "participant"), in each case, such person agrees to comply fully with the Terms and Conditions.
1.1. The customer can book for any number of courses if the participant meets the age requirements.
1.2. Spaces on each course are subject to availability.
1.3. The club reserves the right to withhold bookings at any time.
1.4. The price stated is per course NOT per day. All bookings made must be for the entirety of the course.
1.5. Ad-hoc and single day(s) bookings are available upon request, subject to availability. Please contact the enquiries team. This applies to certain venues only and increased prices shall apply to such bookings.
1.6. The customer must ensure that the participant is physically fit and able to participate in the sporting activities and the customer accepts all risks that are a result of course participation when booking on to the course.
1.7. All bookings are taken on a first come first served basis and full payment is required with booking. The closing time for bookings is 24 hours prior to the course commencing or earlier if the course is fully subscribed.
1.8. Payments are taken in pounds sterling. We accept all major Credit or Debit cards. We do not accept Childcare vouchers.
1.9. Participants who are 12 years old and over can bring mobile phones to sessions. These must always remain in their bags and the Head Coach must be informed. We do not allow any other devices to be brought to our sessions. The club takes no responsibility for lost, stolen or broken personal property.
2.1. There must always be a parent/carer or appropriate adult (over the age of 18) present to register a Participant aged under 18 (a child), and collect them at the end of the activity.
2.2. We will never release a child into the care of another minor (person under 18yrs). In this circumstance we will call the emergency contacts and request that a suitable adult come to collect the child. If this request is not met, we will call the Police to report an abandoned child.
2.3. For curriculum time and wrap around care activities, where we are receiving the child from an education professional and/or establishment, a parent/carer or appropriate adult is only required at the end of the activity to collect the child. In cases where the child is going on to another school-based club, instead of going home, an appropriate adult must still collect from us.
2.4. Children 11 years and older, can make their own way to and from activities before 5pm, only upon receipt of a signed permission waiver form being handed to the Head Coach in-person by a parent/carer at the start of the first session.
2.5. Children 13 years and older, can make their way to and from sessions after 5pm, only upon receipt of a signed permission waiver form being handed to the Head Coach in-person by a parent/carer at the start of the first session.
2.6. You can set your intention to allow your child to make their own way to and from activities during the booking journey, this will only be granted upon handing the form to the Head Coach (see 2.5). The system will not allow anyone who doesn't meet our minimum requirements to proceed with a booking.
2.7. You must not conceal your child's true age from us.
3.1. It is imperative that you inform us of any medical conditions or medication that your son/daughter requires.
3.2. The club is a nut free environment, and the customer and participant will follow all instructions from the club relating to the same.
3.3. If notified of a severe nut allergy, lunch packs will be searched upon registration. If you do not wish for this to happen, your child will be refused entry onto the course.
4.1. Once your booking is complete, a confirmation page will load on your screen informing you that you have a space on the course. This page is printable. You will receive your booking confirmation by email so please ensure you provide a valid email address when booking.
4.2. If the confirmation screen does not load or you do not receive your confirmation email, please contact us immediately to confirm that your booking has been received. (If you do not receive confirmation, it is unlikely that your booking has been successful, so please contact us to avoid disappointment.)
5.1. The customer may cancel their booking and receive a percentage of the booking's equivalent value (as per the table below) in the form of a credit note by providing a written cancellation request to the club sufficiently in advance. If the customer cancels their booking, the credit note issued by the club shall be for the following amount (as applicable):
| Date notice of cancellation received by Chelsea Football Club Limited | Percentage of booking amount applied to credit note |
|---|---|
| 8 weeks prior to booking start date | 100% of booking fee |
| 4 weeks prior to booking start date | 50% of booking fee |
| 2 weeks prior to booking start date | 25% of booking fee |
| 1 week prior to booking start date | No refund given |
5.2. The club reserves the right to cancel a course at any time. In this instance you will be notified at least 48 hours before the course commences and a full refund will be given.
5.3. In the event of verified illness or injury which results in 2 or more days of the course being missed, we may, in our sole discretion, issue you with a credit note which is redeemable against any Chelsea Soccer School. A medical certificate may be required, and you will need to contact us prior to or during the course. Failure to do so will result in a credit note not being issued.
5.4. We reserve the right to remove any child from the course.
5.5. The club reserves the right to offer a refund in place of a credit note with such circumstances to be decided at the club's sole discretion.
5.6. This section 5 of these Terms & Conditions does not apply to bookings made via our subscription service.
6.1. Credit notes and gift vouchers can only be redeemed at http://chelseasoccerschools.com/.
6.2. If the credit note/gift voucher value exceeds the total cost of a chosen course (e.g. where a £100 credit note/gift voucher is used to purchase a £95 course), the balance will be applied to the e-wallet within your account.
6.3. Credit notes/gift vouchers can be used for part- or full-payment of a chosen course. If the chosen course cost exceeds the amount of the credit note/gift voucher, the balance must be paid in full by credit or debit card at the point of booking.
6.4. Credit notes/gift vouchers are valid for a period of 18 months from the date of issue. Credit notes/gift vouchers cannot be redeemed after the expiry date.
6.5. Credit notes/gift vouchers may not be used against an existing booking where the balance has been paid in full already.
6.6. Gift vouchers are non-refundable other than within the 14-day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if required.
6.7. Where you have a paper copy of a Credit note/gift voucher and it is lost, stolen, or destroyed, the Credit note/gift voucher will not be exchanged, refunded, or replaced.
6.8. Credit notes/gift vouchers are non-transferable and non-refundable.
6.9. Credit notes and gift vouchers cannot be redeemed against our Player Development Programme courses.
7.1. Any unused credit from a gift voucher will show in your e-wallet.
7.2. Balances can be used as either full or partial payment.
7.3. E-wallet balances are non-transferable, and have no cash redemption value.
7.4. Values in e-wallets do not expire.
7.5. It is not possible to deposit funds directly into an e-wallet.
8.1. Your subscription will continue until cancelled. To sign up to use our subscription service you must provide us with one or more payment methods. "Payment method" means a current, valid, accepted method of payment, as may be updated from time to time. In accordance with 9.4 below, you can cancel your subscription at any time and cancellation shall be effective from the end of the following month (save as otherwise set out in these terms and conditions). You authorise us to charge the subscription fee for the next billing cycle to your payment method following the cancellation notification.
8.2. We may offer several subscription plans. Some plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. You can find specific details regarding your subscription by visiting http://chelseasoccerschools.co.uk/ and clicking on the "Account" link available at the top of the page under your profile name.
9.1. Billing Cycle. The subscription fee will be charged to your payment method on the first day of each month. For your first payment, if you start your subscription after the first day of the month, your payment method will be charged a pro-rata amount for the remainder of the month. In some cases, your payment date may change, for example if your payment method has not successfully settled, as we will continue to attempt to take payment until it has been successful.
9.2. Payment methods. You authorise us to charge any payment method associated to your account in case your primary payment method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, we may suspend your access to the activity until we have successfully charged a valid payment method.
9.3. Updating your payment method(s). You can update your payment method(s) by emailing soccerschools@chelseafc.com. Never include your payment information in this email, instead we will request you update your payment method and/or payment details via a secure link. We may also contact you to update your payment method(s) and/or payment details, but again, we will never ask you for any details directly.
9.4. Cancellation. You can cancel your subscription at any time and cancellation shall be effective from the end of the following month. You will continue to have access to the activity through the end of your billing cycle. Payments are non-refundable and we do not provide refunds or credits for any partial subscription periods or unused sessions. To cancel, please provide notice via our online subscription cancellation request form - https://forms.office.com/e/p2vg8UBeEpa. If you cancel your subscription, your account will automatically close at the end of the following month.
9.5. Changes to the Price and Subscription Plans. We may change our subscription plans and the price of our service from time to time; however, any price changes or changes to your subscription plans will apply no earlier than 30 days following notice to you. Notice will be provided via email sent to the address used to create your account. If you do not wish to accept the price change and/or change to your subscription plan, you can cancel your subscription before the change takes effect. If you do not cancel your subscription before the change takes effect, you will be deemed to have accepted the price change and/or change to your subscription plan.
10.1. Section 5 of these Terms & Conditions does not apply to bookings made via our subscription service.
10.2. Payments made under subscription plans are non-refundable and we do not provide refunds or credit notes for any partial subscription periods or unused / undelivered sessions.
11.1. The customer is responsible for his or her and the participant's behaviour and hereby agrees not to engage in any conduct deemed unacceptable by the Club while attending any course. A non-exhaustive list of examples of unacceptable conduct are as follows:
11.1.1. foul or abusive language.
11.1.2. being (or appearing to be) under the influence of alcohol or illegal substances.
11.1.3. smoking or vaping.
11.1.4. offensive, threatening, disrespectful or violent behaviour.
11.1.5. theft (or attempted theft) of the club's property.
11.1.6. bringing any animals (except for guide dogs) or any food, drink or litter onto the club's premises.
11.1.7. sexual harassment of any kind.
11.1.8. taking any photos or videos whilst on Chelsea Football Club Limited's premises unless for bona fide private and non-commercial purposes and taking any photos or videos whatsoever in any prohibited area(s) (which, without prejudice to the foregoing, the customer shall delete immediately).
11.1.9. failing to adhere to the rules and regulations outlined by any member of the club's staff; and
11.1.10. entering prohibited areas.
11.2. The customer agrees that they and the participant shall wear appropriate clothing and footwear while on the club' premises.
12.1. The club may, from time to time, create photographic images, audio content, visual content and/or audio-visual footage which may include those in attendance at any courses without compensation or consideration to any such persons (including participants). All persons who purchase or attend a course acknowledge that such content may be taken and may also be used for promotional or marketing purposes by the club. Please refer to the club's privacy policy which sets out in further detail how the club may use such images, content and other personal data collected from you.
13.1. The Club does not exclude or limit its liability to the customer or the participant where it would be unlawful to do so. For example, the club does not exclude liability for death or personal injury caused by its (or its employees', agents' or subcontractors') negligence, for fraud or fraudulent misrepresentation.
13.2. Subject to clause 13.1:
13.2.1. the club shall only be liable for loss and damage the customer, or the participant suffers as a foreseeable result of a breach by the club of these Terms and Conditions, whether such liability arises in contract, tort (including negligence), delict or otherwise. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time this contract was made, both the club and the customer or the participant (as applicable) knew it might happen.
13.2.2. the club shall not be liable for:
(a) any loss, damage or theft of personal property brought onto the Site by any customer or participant; or
(b) death or personal injury; or
(c) any other loss or damage that is not foreseeable.
13.3. Subject to clause 13.1, the maximum liability of the club shall be limited to the price paid by the customer for the courses to which the relevant claim relates.
14.1. These Terms and Conditions constitute the entire agreement between the customer, the participant and the club in relation to any course booking and supersede any earlier agreement.
14.2. The club reserves the right to amend these Terms and Conditions at any time. If these Terms and Conditions are amended, a revised version shall be posted on the club's website (www.chelseasoccerschools.co.uk) and will replace the terms of these Terms and Conditions with immediate effect.
14.3. If any provision or part provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part provision shall be deemed deleted. Any modification to or deletion of a provision or part provision under this clause 14.3 shall not affect the validity and enforceability of the rest of these Terms and Conditions.
14.4. These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with English law, and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with them.
14.5. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms and Conditions and no person other than the customer, the participant and the club shall have any rights under it.
14.6. The club may assign or transfer this contract with the customer or the participant (as applicable) to a third party at any time without notice.
This document describes the information we collect from and about you and your children in connection with our UK Chelsea Soccer Schools programme. It also explains your rights and how to contact us if you have any questions about your Personal Information.
1. About Data Protection Law
Data Protection Law exists to protect and safeguard everybody's personal information and to give individuals rights in relation to their own personal information. In the UK, the main laws dealing with data protection are the General Data Protection Regulation (the GDPR, which applies across the EU) and the Data Protection Act 2018.
2. About us
This notice applies to all personal information which the Chelsea Football Club Limited collects in the course of operating its UK Chelsea Soccer Schools programme( http://chelseafcfootballdevelopment.com).
3. What Information do we collect?
We collect personal information from you when you provide it to us directly either through the http://chelseafcfootballdevelopment.com website or when you and your child attend a Chelsea Soccer Schools event. This information may include:
We may combine the information collected in connection with the Chelsea Soccer Schools programme with information we collect from you elsewhere, for the purposes of better understanding our customers and fans and to improve our marketing, as well as for security purposes.
4. How do we use Personal Information?
Generally speaking, we will use your and your child's personal information for the following purposes:
We rely on the following legal bases, under data protection law, to process your Personal Information:
5. How do I unsubscribe from Marketing?
If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us via any of the methods given at the in the 'Contact us' section at the end of this Policy, or by using the 'unsubscribe' mechanism in the promotional message or updating your contact preferences in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. ticket confirmations, and information about your legal rights). Once you unsubscribe, you may continue to receive marketing messages for a few days while we action your unsubscribe request.
6. Who do we share this Personal Information with?
We share Personal Information with third parties in the following circumstances:
7. Where is your Personal Information stored, and how long is it kept?
Our servers are located in Europe. However, we use service providers based around the world. Consequently, your Personal Information may be processed in countries outside of Europe, including in countries where the local laws do not provide the same level of data protection as those in Europe. If we transfer Personal Information outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards. These safeguards may include the EU's standard contractual clauses or the EU-US Privacy Shield. Please contact us if you would like more information about these safeguards. We will keep your Personal Information for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us and the nature of the Personal Information. We may also keep a record of correspondence with you (for example if you have made a complaint) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we delete or anonymise the relevant information. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address and/or phone number (as applicable) to ensure we do not send you marketing emails in future.
8. How do we protect information?
We take the security of your Personal Information very seriously. We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your Personal Information. Your Personal Information is contained behind secured networks and is only accessed when necessary. A limited number of people have special access rights to such systems and they are required to keep the information confidential. When you place orders or access your Personal Information, we offer the use of a secure server. All credit/debit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be accessed only as stated above. Whilst we have used our best efforts to ensure the security of your Personal Information, please be aware that we cannot guarantee the security of information transmitted over the internet.
9. Monitoring of Telephone Calls
If you contact us by telephone, we may monitor or record the call for security purposes and to improve the quality of services that we provide to you.
10. Your rights regarding your Personal Information
You have certain rights in respect of your Personal Information, including the right to access, correct, restrict, and request the erasure of your Personal Information, and obtain a copy of it in a machine-readable format. You also have the right to object to your Personal Information being used for certain purposes, including to send you marketing. We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your Personal Information, or if you have any questions or concerns regarding your Personal Information, you should contact us using the details below. You are also entitled to contact the UK Information Commissioner's Office if you have any concerns.
11. Contact us
If you have any queries on any aspect of this notice or wish to exercise any of your rights referred to above, please contact us by email at enquiries@chelseafc.com .